Shipping & Returns

When do I expect my order to ship?

As soon as you place your order, you will receive an order confirmation e-mail.

This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order, we automatically process your order for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment Details

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@guardiansanitizers.ca

 

What if my order is damaged? 

Please inspect the packaging of your item(s) when they arrive. If you notice any damages, you should make note of it when signing for delivery.

If your item(s) do arrive damaged, please send photos to returns@guardiansanitizers.ca and we will process an insurance claim on your behalf.  We will work with you to get a remedy as fast as possible.

 

Cancellations & Refunds

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  

If your order has shipped, you (the Buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

We are Guardian Sanitizers are committed to service quality and we shall ensure that you receive the best customer service. 

You can buy sanitizer dispensers online via our website.